Faulty hinges may be behind the early iPhone Duo screen cracks, while limited inventory, replacement delays and scalpers have further complicated Apple's efforts to address the problem.
Apple has told iPhone Duo owners affected by the device’s inner-display cracking issue to contact AppleCare for a replacement, but the phone’s severe supply constraints are making those...
Apple has circulated an internal memo to Apple Stores and Apple Authorized Service Providers with guidance on diagnosing and addressing iPhone Duo inner display cracks, according to MacRumors on...
Apple has alerted retail stores about iPhone Duo display cracking issues and provided new guidance for inspecting and replacing affected devices.
Authorized Apple Service Providers and Apple Stores shared a memo in which technicians were supplied with information and training on how to check and deal with the cracking inner display issue on...
The iPhone Duo cracking problem is common enough that Apple has had to advise staff at its stores on how to handle it.
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