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Salesforce Expands Voice Customer Service Capabilities with Cresta Acquisition

AI News

Salesforce Expands Voice Customer Service Capabilities with Cresta Acquisition

Salesforce agrees to acquire voice AI firm Cresta

Dataconomy

Salesforce agrees to acquire voice AI firm Cresta

Cresta will retain support for major contact center platforms, with closing expected in Salesforce's first quarter of fiscal 2028.

Salesforce Buys Cresta to Expand Agentforce into Voice Customer Service

Techstrong

Salesforce Buys Cresta to Expand Agentforce into Voice Customer Service

Salesforce’s reported $2.7 billion Cresta acquisition expands Agentforce into voice AI, but enterprise buyers face questions about integration, platform independence and the real costs of...

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